**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **What we offer** We help the world run better. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. **Customer Success Manager (CSM)** **Who You'll Become** The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. **What You’ll Do** As a CSM within the SAP Academy for Customer Success, you will be responsible to: - Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. - Enhance skills around your solution portfolio, managing customer retention, and driving value realization. - Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. **What You Bring** - 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. - Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. - A cooperative and productive approach to working relationships, internally and externally. - An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. - A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. - Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. - Proficiency in English to engage with our global network. **PLEASE, SUBMIT YOUR CV IN ENGLISH!** **About SAP Academy for Customer Success** The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP. Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits. SAPAcademyforCustomerSuccess SAPCSCaree We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. SAPNextGen **If you have less than three years' professional experience, you'll be part of SAP Next Gen.** SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's global community of innovators, peers, and leaders. With access to hands-on experiences that sharpen skills, and the wisdom of the leaders shaping what's next, knowledge becomes impact and mentors become allies. SAP Next Gen doesn't just prepare you for the future, it nurtures your talents and your drive so that you can