2 days ago Be among the first 25 applicants Direct message the job poster from Definity First Microsoft Gold Partner. Helping companies solve business challenges leveraging technology, marketing, and innovation. We are looking for a Salesforce Service Cloud Specialist to join our team remotely from anywhere in Mexico or LATAM. If you're a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like Einstein , we’d love to hear from you! 100% Remote – Open to candidates across Mexico and LATAM . Requirements: 4–6 years of hands-on Salesforce administration experience. Strong knowledge of Salesforce architecture, security, and data modeling . Proficient in SOQL and familiar with LWC development . Certified: Advanced Administrator, Service Cloud Consultant, Agentforce Specialist , etc. Expertise with Flows, validation rules, and automation best practices. Production-level experience with Salesforce Einstein tools , including Service Analytics, Service Intelligence, chatbots, and case classification. Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation. English: Advanced / Fluent conversational level required. Soft Skills: Strong communication skills with both technical and non-technical stakeholders. Analytical thinker with solid problem-solving abilities. Attention to detail and commitment to clean documentation. Team player with adaptability in a fast-changing environment. Continuous learner, open to innovation and platform evolution. Key Responsibilities: Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users). Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools. Create dashboards, reports, technical documentation, release notes, and in-app guidance. Apply DevOps and Agile best practices (CI/CD pipelines). Collaborate closely with cross-functional teams to translate business needs into scalable solutions. Education Computer Science/Information Technology Bachelor's Degree or equivalent. About Definity First Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation. We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more. At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Definity First by 2x Get notified about new Cloud Specialist jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Colombia $14,400.00-$24,000.00 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Junior Developer – University Internship Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 23 hours ago Bogota, D.C., Capital District, Colombia $12,000.00-$24,000.00 1 week ago Bogota, D.C., Capital District, Colombia COP3,000,000.00-COP3,300,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr