Job summary Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Responsibilities - Manage and verify incoming KYC documentation for clients primarily from Latin America, Southeast Asia, and Africa; - Conduct manual document checks to ensure identity, residence, and payment verification meet compliance standards; - Evaluate the authenticity of submitted documents and detect fraudulent activity or discrepancies; - Define document requirements for account approval, ensuring clarity and compliance; - Handle customer communication around missing or incorrect documentation in a timely and professional manner; - Maintain high levels of accuracy, efficiency, and quality while meeting daily SLA targets; - Collaborate with internal teams (such as Risk, Fraud, and Customer Support) to improve processes and flag suspicious trends; - Prepare and maintain detailed reports, utilizing CRM systems and compliance tools effectively; - Stay informed on regional documentation formats and compliance best practices, especially across LATAM, Africa, and Asia. Desired requirements - Background in KYC, compliance, customer support, or related fields is a strong plus; - Intermediate or higher level of English proficiency (written and spoken); - Excellent attention to detail, data accuracy, and analytical skills; - Ability to handle a high volume of document processing and decision-making efficiently; - Familiarity with verifying LATAM, Asian, or African document types (e.g. IDs, proof of residence, payment records) is an asset. Benefits - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora