Job Summary: We are seeking an experienced Warranty Coordinator to manage HVAC warranty claims and related service coordination. - Timely claim submission, clear customer and vendor communication, and accurate record-keeping ensure smooth warranty operations. About the Role: This proactive role involves handling HVAC warranty claims, coordinating with technicians and service managers, reviewing service records for warranty eligibility, maintaining digital records, and communicating claim updates to customers. Key Responsibilities: 1. Submit and track warranty claims with HVAC manufacturers and vendors. 2. Coordinate with field technicians and service managers to gather necessary claim documentation. 3. Review service records to determine warranty eligibility. 4. Maintain organized digital records of all warranty claims, documentation, and manufacturer communications. 5. Communicate claim updates and resolutions to customers in a clear and professional manner. 6. Manage parts returns, credit reconciliation, and warranty billing. 7. Stay current on manufacturer warranty policies, terms, and processes. 8. Identify warranty trends and recurring issues to improve future operations. Qualifications: - Minimum 2 years in a warranty or service coordination role within the HVAC or construction industry. - Strong knowledge of HVAC systems, workflows, and terminology. - Proficiency in service platforms like ServiceTitan or FieldEdge. - Excellent written and verbal communication skills. - High attention to detail and ability to juggle multiple open claims simultaneously. - A reliable self-starter who thrives in a fast-paced environment.