About the Role: "> The successful candidate will be responsible for developing and implementing a comprehensive knowledge management strategy to support the organization's goals and objectives, working closely with content owners and subject matter experts to create engaging and informative content for employees. "> Main Responsibilities: "> "> - Develop and implement a comprehensive knowledge management strategy to support the organization's goals and objectives. "> - Collaborate with content owners to create high-quality content that meets the needs of employees and supports the organization's brand and values. "> - Manage the knowledge management intake queue, responding to content owners within established SLAs. "> - Optimize Ask HR content through search engine optimization, managing keyword ontology, taxonomy, and metadata. "> - Manage content review processes aligning to HR Risk and Control governance to ensure HR content is up-to-date and accurate. "> - Ensure data maintenance is in accordance with established guidelines and standard regulations. "> - Consult with content owners to ensure accurate input and update of global HR content and knowledge management tools. "> - Promote the use of self-service functionalities by ensuring HR content is presented in a user-friendly and accessible design. "> - Support Knowledge Management globalization by leading efforts to move countries' inventory into Ask HR. "> - Analyze Ask HR reports to determine updates to Ask HR People are Viewing links for each country and language. "> - Understand how our risk appetite and risk culture should be considered in day-to-day activities and decisions. "> - Actively pursue effective and efficient operations within their respective area, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk. "> - Champion a high-performance environment and contribute to an inclusive work environment. "> "> Requirements: "> "> - Undergraduate Degree or Diploma in Human Resources or Business or pursuing education in a related field "> - CHRP designation is considered an asset "> - Proficiency in English language (written and spoken) required "> - Knowledge of information management within service and transaction-oriented areas "> - Excellent organizational and management skills. Able to handle project complexity as well as manage diverse stakeholders. Able to work effectively with others and thrive in collaborative environments. "> - Proven teamwork and communication skills "> - Strong analytical skills "> "> Location: Bogota, Colombia "> We offer an inclusive, positive work environment, and competitive benefits.