Customer Success Manager/Technical Account ManagerCustomer Success Manager/Technical Account Manager22 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ProcessMakerWe're looking for a Customer Success Manager (CSM) with strong technical acumen who can also operate like a Technical Account Manager (TAM). In this hybrid role, you'll be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams.This is a high-impact, customer-facing role that requires someone who is both relationship-driven and deeply technical—a trusted advisor who can speak the language of developers, IT admins, and executives alike.ResponsibilitiesServe as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation processLead technical installations, configurations, and integrations of our SaaS product, often in complex IT environmentsTranslate business needs into technical solutions, acting as a bridge between customer teams and our internal Product and Engineering teamsProvide ongoing support and guidance, ensuring customers are fully leveraging the platform to meet their objectivesMonitor usage and health metrics to identify risk and opportunity, proactively engaging customers to drive adoption and renewalOwn the customer journey post-sale: onboarding, enablement, ongoing support, expansion, and renewalDeliver training, documentation, and tailored walkthroughs for technical usersServe as the customer's voice internally by sharing feature requests, bug reports, and usability feedbackCollaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless and cohesive customer experiencesMinimal Qualifications3–5+ years in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing technical roleProven experience deploying or supporting complex SaaS platforms, ideally in enterprise environmentsProficiency in one or more of the following: Linux/Unix systems, APIs, scripting (e.g., Python, Bash), Docker, cloud platforms (AWS/GCP/Azure), databases (SQL)Strong troubleshooting skills and the ability to debug complex systemsExcellent communication and interpersonal skills—comfortable working with both business and technical stakeholdersExperience with customer success platforms, ticketing systems, and CRM tools (e.g., Zendesk, Salesforce, Gainsight)Preferred QualificationsFamiliarity with BPM, workflow automation, or low-code platformsPrevious experience in implementation consulting, pre-sales engineering, or professional servicesKnowledge of identity and access management (SSO, SAML, OAuth)Experience with DevOps practices or CI/CD pipelinesFluency in a second language (e.g., Spanish, Portuguese) is a plus for global customer coverageWhat We ValueWe're a values-driven company that believes success comes from empowering our team and customers. Our core values include:Self-Development – We embrace growth mindsets and continuous learningFocused on Customer – We listen deeply and act in the customer's best interestBuilds Trust – We operate with transparency, integrity, and reliabilityOwnership – We take initiative and follow through on our commitmentsDrives Results – We stay focused on impact and outcomesSuccess in This Role Looks LikeHigh customer satisfaction (CSAT/NPS) and retentionSuccessful technical onboarding and low time-to-valueIncreased customer product adoption and expansionPositive internal feedback from Sales, Product, and Engineering on cross-functional collaborationCustomers see you as a trusted technical partner and advocateSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at ProcessMaker by 2xGet notified about new Technical Account Manager jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 2 months agoASSISTANT MANAGER, HELPDESK prisma (AMERICAS)Bogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 5 days agoPremium Support Business Development Manager , Enterprise Support ES - BusDevBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia $800.00-$1,300.00 4 weeks agoEnterprise Customer Success Manager – South AmericaBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks agoBogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month agoSenior Customer Success Manager (Podcasts)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 22 hours agoSolutions Architect (Insurance) - Fully RemoteBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia $36,000.00-$56,000.00 3 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 3 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 month agoSolutions Architect Manager, LATAM CSC SA Manager, SOLABogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 3 weeks agoWe're unlocking community knowledge in a new way. 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