Join to apply for the Sr. Process Owner - Group Billing Administration role at Combined, a Chubb Company Talent Acquisition Manager - Human Resources at Combined Insurance, A Chubb Company Combined Insurance, a Chubb Company, is seeking a Senior Process Owner to join our fast-paced, high-energy, and growing company. For nearly 100 years, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you! JOB SUMMARY : As a Senior Process Owner, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to deliver significant improvement in process efficiency and effectiveness, cost-to-serve, control/risk, agility, and customer experience. As part of the Business Process Management (BPM) team, the Senior Process Owner (Billing & Administration) is responsible for defining, implementing, measuring, and improving a specific end-to-end business process to consistently deliver value. The Senior Process Owner analyzes operational performance metrics; identifies key opportunities and gaps in the core business processes; ensures application of the appropriate process improvement methodologies, tools, and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and innovation. Responsibilities Create an inventory of all process activities in the Business Unit using our standard framework and tools. Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules, and protocols. Use hypothesis-based problem solving and drive decisions using data-driven, fact-based analysis. Help refine business goals/objectives, create future state business architectures, define/prioritize desired capabilities, and design business solutions spanning people, process, and technology. Facilitate a Continuous Improvement (CI) Program in the Business Unit to align the organization on critical performance indicators while driving breakthrough objectives. Support delivery of process improvements: conduct data collection and analysis, opportunity identification and prioritization; develop recommendations; and facilitate the design of new or improved business solutions including process re-engineering, automation, and outsourcing. Collaborate proactively with stakeholders in Quality, Training, and IT to ensure coordination and organizational readiness when implementing process improvements. Ensure process improvement projects are aligned with business activities and strategy, coordinated with project delivery leads. Bring Lean expertise to the Business Unit, facilitate and train on Lean tools, and mentor management to deepen Lean mindset. Maintain open communication with stakeholders, inform them of project status, and coordinate process changes. Support, coach, and mentor junior team members for continuous improvement and development. Identify, assess, and prioritize potential process failures (FMEA), develop and implement risk mitigation plans. Monitor metrics using dashboards to identify trends and opportunities for cost savings or quality improvements. Competencies Strong process mapping skills (as-is and to-be). Mastery of process improvement tools. Strong problem-solving, analytical skills, and data-driven decision-making. Strong business acumen. Effective communication of complex concepts simply and clearly. Understanding of technology as a process enabler. Knowledge of agile methodologies and ways of working. Ability to engage and influence stakeholders at all levels. Ability to multi-task in a fast-paced environment, balancing priorities. Ability to work independently on complex tasks. Experience leading focus groups and workshops. Learning agility and proactive learning approach. Solid coaching and mentoring skills. Skills Strong project management skills, including scheduling and working under time constraints. Lean Black Belt certification or equivalent experience is a plus. Proficiency in Excel, PowerPoint, Visio, or similar software. Education/Experience Bachelor's degree and 8-10 years of experience in finance or insurance; experience with group billing preferred. Experience in process discovery, analysis, design, and optimization. Knowledge of BPM technology and best practices; experience with OpenText is a plus. Benefits As a Chubb employee, you have access to comprehensive benefits, including health insurance, a 401(k) plan, disability and life insurance, and employee referral bonuses. More details are available in the full job listing. #J-18808-Ljbffr