We’re seeking a fluent Spanish and English speaker to join our team as a Case Intake Coordinator, supporting clients involved in legal lien matters. This is a remote role ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care. No legal background is required, though prior experience in legal, medical, or customer-facing roles is a plus. What you’ll do: - Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases - Guide clients through the intake process, ensuring accuracy and completeness of information collected - Utilize our custom case management software to track client details, update case statuses, and log communications - Monitor and manage assigned queues to ensure fast and efficient response times - Flag urgent issues to the appropriate team members and escalate when necessary - Conduct daily check-ins with supervisors to report progress and surface concerns - Maintain confidentiality and demonstrate empathy and professionalism in all client interactions What We’re Looking For: - Bilingual fluency in Spanish and English (both verbal and written) – essential - Strong communication and interpersonal skills, especially over the phone and email - Experience in administrative support, client services, or intake coordination preferred - Comfortable using digital tools and managing workflows in custom or cloud-based software - Highly reliable, organized, and detail-oriented - Based in Latin America with availability to work U.S. business hours - Remote position (LATAM only) - Full-time role, Monday to Friday 8am to 5 pm PST - Must be available for daily check-ins and ongoing performance feedback - Salary to be discussed based on experience #J-18808-Ljbffr