Join to apply for the Customer Support Supervisor role at Growe Talents Join to apply for the Customer Support Supervisor role at Growe Talents Get AI-powered advice on this job and more exclusive features. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: - Oversee daily operations, ensuring agent productivity and adherence to schedules; - Work with agents to provide real-time support and constructive feedback on performance; - Lead team meetings to share updates and reinforce training objectives; - Address escalated customer issues and manage emergency ticket handling when required; - Monitor customer interactions to maintain compliance with quality standards; - Track performance metrics, such as response and resolution times, to ensure efficiency; - Collaborate with other teams on projects aimed at improving support operations; - Manage project timelines, deliverables, and outcomes to support organizational goals; - Provide regular updates to senior management on support operations and project progress. Experience you'll need to bring: - Proven experience in a leadership role within the gambling industry or in customer support department; - Strong leadership and team management skills; - Proficiency in customer support tools and technology; - Analytical skills for data-driven strategic planning; - Knowledge of industry regulations and best practices; - Advanced level of English (written and spoken). It's a perfect match if you have those personal features: - Strong organizational and prioritization skills to meet deadlines; - Excellent communication and interpersonal abilities; - Ability to work effectively in a fast-paced environment and handle pressure; - A collaborative mindset with excellent team-player abilities; - Proactive problem-solving skills to address complex issues promptly. Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin. Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Other - Industries Business Consulting and Services Referrals increase your chances of interviewing at Growe Talents by 2x Get notified about new Customer Support Supervisor jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago !Urgente¡ Team leader sector Financiero Call Center Bogota, D.C., Capital District, Colombia 4 months ago !Urgente¡ Team leader sector Financiero Call Center Bogota, D.C., Capital District, Colombia 4 months ago Team Leader IGT Solutions Portuguese / Spanish Bogota, D.C., Capital District, Colombia 6 months ago Manager, Issuing Solutions - Specialized Sales for Risk and Identity Bogota, D.C., Capital District, Colombia 1 week ago EJECUTIVO DE SERVICIO AL CLIENTE - GESTIÓN PEDIDOS Bogota, D.C., Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Servicio De Atención Al Cliente