**Job Information**: Industry - Employment - Recruiting - StaffingSalary - $3.500.000 COPWork Experience - 1-3 yearsLocation - ColombiaFunctional Expertise (Verticals) - Back Office & Business SupportCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it! 4.5 GLASSDOOR RATING 4.5 FACEBOOK RATING 93% CANDIDATE REFERRAL Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.- Providing step by step technical help, both written and verbal, with great attention to details. - Diagnosing customer issues, solving problems and helping with queries about their account. - Managing a ticket queue based on priority and SLA protocols. - Working closely with our developers and technical teams to ensure customer satisfaction **Requirements**: - Native English/Near-native speaker (or mother-tongue) - At least 2-years experience in a similar role - Tech-savvy - strong computer skills - a must. - Strong verbal and written communication skills - Ability to adapt to a fast-pacing, changing environment - Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues - Ability to use judgement and think outside the box, - Customer orientation and ability to go the extra mile to engage customers - Empathetic, helpful, and positive attitude - Fast learner, autodidact - Hardworking, able to work in a deadline-driven environment - Friendly, professional and passionate about technology, positive disposition - Experience working with ticketing systems - Experience using technical tools - a plus! - Experience using help desk software and remote support tools - a plus! - Experience in the hotel and travel industry - a plus!