Job summary About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. Responsibilities - Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. - Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. - Oversee the resolution of customer inquiries through various channels. - Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success. - Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. - Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making. About You - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. - You're not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora