📣 Job Opening: Bilingual Call Center Agent – Barranquilla At Remitly, we’re looking for a dynamic and dedicated Bilingual Call Center Agent to join our growing team in Barranquilla. As a vital member of our customer service department, you’ll handle inquiries, resolve concerns, and deliver effective solutions to our international clients. If you have at least 6 months of experience in the BPO or banking sector and a B2 level of English, this is your chance to grow in a collaborative environment that values customer care and professional development. 📚 We offer an intensive three-week on-site training with rotating schedules. Be part of a company that values dedication, empathy, and high-quality service. 🌟 Key Responsibilities - Assist international clients by addressing their questions and concerns. - Handle service requests and provide timely, effective solutions. - Communicate fluently in English across multiple channels. - Maintain a friendly, empathetic, and outgoing attitude at all times. - Participate in a mandatory three-week in-person training program. ✅ Requirements - Minimum 6 months of experience in BPO or banking sector. - English level B2 or higher (spoken and written). - Proven skills in customer service. - Reside in Barranquilla or nearby areas. - Availability for rotating training shifts: 6:00 a.m. – 2:00 p.m. or 2:00 p.m. – 10:00 p.m. - High school diploma completed. 💼 Preferred Background - Call center, telemarketing, or BPO-related roles. - Customer service or sales positions. 💡 Valued Skills Technical skills: - English communication - Soft skills: - Empathy - Active listening - Outgoing personality