**Location**: Barranquilla, Colombia (On-Site) **Type**: Full Time | Monday to Friday, 8AM to 5PM **Base Salary**: $3.000.000 We’re looking for an experienced and engaging **Call Center Trainer** to develop and deliver training programs that enhance the skills and knowledge of our sales agents. **Responsibilities** - Design, develop, and deliver training programs for new hires and existing representatives, focusing on product knowledge, customer service skills, and call-handling techniques - Create and maintain training materials, including manuals, guides, and presentation materials - Conduct needs assessments to identify training gaps and develop targeted training programs to address them - Deliver training sessions, workshops, and coaching sessions to small and large groups of representatives - Evaluate the effectiveness of training programs and make recommendations for improvement - Collaborate with call center management to develop and implement training strategies that align with business objectives - Provide feedback and coaching to representatives to improve performance and address skill gaps - Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs **Requirements and Skills** - Associate's degree in Education, Communications, or a related field - At least 2 years of experience in a call center environment, with a proven track record of delivering training programs - Excellent training, facilitation, and presentation skills - Strong knowledge of call center operations, customer service principles, and adult learning theory - Ability to design and develop engaging training materials and programs - Excellent communication and interpersonal skills, with the ability to work with representatives at all levels - Ability to analyze data and evaluate the effectiveness of training programs - Experience with learning management systems (LMS) and other training technology platforms **Ready to make a real impact and grow your career while helping others succeed?** Join a team where your voice matters and your skills make a difference. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Necesitamos contratar urgentemente, ¿Puede iniciar inmediato? Experiência: - Sales Trainer: 1 año (Obligatorio) Idioma: - Inglés (Obligatorio)