Job summary We are looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. Responsibilities - Own the customer calendar. Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support. - Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals - Lead or support onboarding and training sessions to drive early product adoption - Identify customer pain points and evolving priorities to inform ongoing engagement - Share insights and feedback from the customers with internal teams to guide product development and strategy - Respond to customer needs with urgency, clarity and sound judgment - Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities - Contribute to process improvements that strengthen retention and customer satisfaction - Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce Qualifications - 2+ years in a Customer Success, Account Management, or customer-facing role, preferably in SaaS or life sciences - A strong track record of initiating and maintaining regular client engagement — not just reactive support - Excellent communication skills and confidence leading strategic discussions - High energy, self-motivation, and discipline in a remote setting - Curiosity to deeply understand customer needs and how our products align - Comfort working across time zones and collaborating remotely - Proficiency in Salesforce or other CRM tools Benefits - Fully Remote: Work from anywhere with autonomy and flexibility - Mission-Driven Work: Support pharma companies with solutions that matter - Small Team, Big Impact: Collaborate directly with leadership and product teams - Independent Contractor Role: Freedom and responsibility in a contract-based structure Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora