1. Our position - _ Head of Order To Cash_ - _ Location: Bogota, Colombia_ - _ Job type: Full time_ 2. About the job Our Team: - Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services Center in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services._ - With respect to integrated Order-to-Cash (iO2C) the Business Services Center will be covering the following areas of the process:_ - _ Customer Master Data, Pricing & Commercial conditions_ - _ Order Management_ - _ Credit Management_ - _ Collections & Account Receivables management_ - _ Cash Application_ - _ Dispute Management_ - _ AR Monthly closing and Reporting_ - The purpose of the Head of integrated Order to Cash Captive role is to:_ - _ Manage the delivery of iO2C services within SBS_ - _ Implement iO2C Core Model and ensure end-to-end process standardization_ - _ Ensure that the iO2C processes in scope are performed with an end-to-end perspective making effective use of global tools and systems_ - _ Ensure delivery of quality service with consistency, agility and reliability to all internal customers_ - _ Monitor KPIs & SLAs and ensure issues are addressed in an effective and timely manner_ - _ Engage with key process stakeholders across all levels of the organization and monitor transversally customer satisfaction & feedback with them._ - _ Supervise and develop all relevant activities within the iO2C scope_ - _ Steer the teams by providing functional expertise_ - _ Manage the team / operational planning, budget, staffing and training needs_ - _ Develop talent through job rotation and promoting end to end process knowledge_ - _ Champion a customer service mindset_ - _ Drive continuous improvement across all activities_ - The Head of integrated Order to Cash Captive reports to the Global Head of Order to Cash Service Line and is a member of the Captive Shared Service Centre Leadership Team._ - He / she works closely with Customer Engagement, Trade, Finance, Treasury, Account to Report, and other members of the Order To Cash Leadership team._ - ._ Main responsibilities: - _ Manage Captive End to End iO2C delivery of services._ - _ Drive and ensure accountability of iO2C operational activities for the following processes:_ - _ Customer Master data: customer creation & maintenance, management of customer pricing, conditions & stock allocation, master data stewardship_ - _ Credit Management - contribute to local credit policy definition, assess customer credit / portfolio risk, check credit availability and manage blocked order_ - _ Order Management: order taking, backorder management, order acceptance & modification, invoice management, interface monitoring,_ - _ Collections & AR Management: AR ageing management, perform collection & dunning, escalate & follow-up actions, review customer collection strategies_ - _ Dispute Management: Reception of registering of claims, assigning & resolution, management of returns & credit notes_ - _ AR Monthly closing and Reporting: monitor revenue postings & recognition, account reconciliations, bad debt reserve management, perform revenue & AR analysis & reports_ - _ Effectively contribute to the foundation of the Captive center by partnering with the local legal, facilities, IS and HR under the local oversight of the Head of Shared Service Center._ - _ Accountable for teams’ recruitment and organizing the capability trainings to ensure the team is functional_ - _ Lead the implementation of processes and policy harmonization (based on Global Core Model & policies, drive documentation and transfer of iO2C process knowledge at Level 6/7,_ - _ Ensure compliance of processes, transactions and reports with global guidelines_ - _ Build Budget, operational workforce planning, monitor headcount and deliver savings as planned_ - _ Provide coaching, guidance and allocation of resources to the team members to get them set up for success._ - _ Lead the Ci2C teams:_ - _ Perform & establish employee performance review cycles (evaluation & reward)_ - _ Enhance individual and collective performance and employee satisfaction._ - _ Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication._ - _ Focus on employee retention and engagement, advises actions to management in this relation._ - _ Evaluate the training needs of organization and structure the professional trainings curriculum according to the procedures and work instructions._ - _ Implement Core Model Solutions and ensure technology transformation activities been delivered on time and on budget, by ensuring propre program staffing & SME resources allocation._ - _ Participate to delivery reviews and other leadership and governance boards._ - _ Partner with the local / global stakeholders, process owners, neighboring functions to establish the end-to-end process efficiencies and q