At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Responsibilities: Manage both the sales and operations/quoting teams through established team leads to ensure both prompt and proactive quoting, as well as achievement of established renewal sales goal. Partners with SAM’s (Service Account Managers) and field sales in driving attainment of assigned team quota, primarily for maintenance renewals Ensure timely and accurate preparation of renewal quotes for all expiring contracts using detailed systems and process knowledge to develop proactive and reactive renewal quotes. Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders. Analyze available dashboards to manage renewal progress and identify areas to improve. Ensure current and complete data in SFDC in order to drive accurate forecasting. Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, order management, general inquiries. Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity. Manage escalations and problem resolution of issues related to service renewals. Coordinate individual and team forecast target setting and achievement analysis. Measure individual and team performance to include goal/objective setting and measurement against sales goals. Provide training, coaching, technical and career development for employees Required Skills/Experience Bachelor’s degree or equivalent work experience, with more than 2 years of service business experience for a network or technology company 5+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred Strong interpersonal skills with 2-4 years of experience in management of a sales team. Demonstrated financial, operational, analytical, and decision-making skills. Solid verbal and written communication skills. Strong attention to detail with demonstrated ability to organize and work on multiple projects Strong data entry and Excel skills Education: Bachelor’s degree or higher Language Skills: Mandatory language skills: Spanish and English Nice to have language skills: Portuguese Technology Skills: SAP, Salesforce.com, PowerPoint, Excel and Word and Tableau preferred ABOUT JUNIPER NETWORKS WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world... INCLUSION AND DIVERSITY AT JUNIPER At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you. Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers. ● Information for applicants about E-Verify / E-Verify Información en español: ● Immigrant and Employee Rights Section (IER) - E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.