About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. Founded on the idea of creating a different breed of Business Processing Outsourcing (BPO), TaskUs emphasizes a culture of constant motion, exploring new technologies, handling challenges promptly, and maintaining consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive salaries and comprehensive benefits. Our People First culture is reflected in our departments such as Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and encourage internal mobility and professional growth. Join us to experience our dedication to supporting People First. Job Description: As a Team Leader in Quality, you will serve as a catalyst for continuous improvement, supervising a team of Quality Analysts. You will develop quality standards, conduct audits, participate in business reviews and calibration sessions, and collaborate across departments to enhance operational excellence. Roles and Responsibilities: Calculate monthly audit targets and distribute work among QAs Gather input from QAs for training needs and briefings Create Daily Briefing Documents for team communication Report performance metrics regularly Identify process/system improvement opportunities based on customer feedback Attend weekly business reviews with campaign leaders and clients Coordinate with Training for needs analysis and onboarding Participate in strategic projects Interview, onboard, and train new QAs Conduct weekly coaching and audit assessments Maintain QA performance rankings and conduct quarterly reviews Manage data related to audits and calibrations Lead calibration sessions across teams Maintain change logs for quality tools and documentation Drive quality initiatives and campaigns Stay updated on knowledge and serve as SME for the campaign Technical Skills: Proficiency in quality analysis tools and data interpretation Advanced Excel/Google Sheets skills Problem-solving and process improvement expertise Knowledge of Six Sigma/Lean principles (preferred) Experience managing a team of quality analysts (preferred) Ability to manage multiple projects and coach performance Strong customer-centric approach Excellent written and verbal communication skills Logical thinking and conflict management Ability to work with diverse teams Personality Traits: Confident and articulate Conscientious and diligent Integrity and trustworthiness How We Partner To Protect You: TaskUs will never solicit money during your application process. Always communicate with authorized recruiters. DEI: We believe in diversity and inclusion, welcoming applicants from all backgrounds. We are committed to providing equal opportunities and reasonable accommodations during hiring. #J-18808-Ljbffr