Remote Bilingual Receptionist – Job Description A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.-based law firm representing injured workers. This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You’ll be the first point of contact for clients, helping them navigate legal processes with care and professionalism. Job Duties: • Answer incoming calls through a VOIP system in both English and Spanish • Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel • Forward calls to the appropriate departments and take accurate messages • Schedule appointments and manage calendars • Draft and send professional emails • Communicate with internal teams using Microsoft Teams and Office 365 • Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries Requirements: • Fluent in English and Spanish (able to read, write, and speak with near-native fluency) • Previous experience in customer service or reception (experience in a legal setting is a plus) • Reliable high-speed internet and a dependable computer setup • Willingness to work on Colombian holidays (U.S. holidays are observed and paid) • Strong sense of responsibility, punctuality, and commitment to quality work • Empathy, professionalism, and a growth-oriented mindset • Willingness to undergo background checks and additional screenings Benefits: - • Monday to Friday schedule - 100% remote position - Working hours: 8 AM – 5 PM Pacific Time - Indefinite-term contract - Paid time off in your first year - Internet and electricity allowance (150,000 COP/month) Job Type: Full-time Independent Contractor Salary: 2,800,000 COP/month + 150,000 COP monthly allowance for internet and electricity + All Colombian labor law benefits Take the Next Step: If you're a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you. Resumes must be submitted in English.