Customer Success Manager Job Description This role is responsible for managing a large portfolio of customers across all stages of the customer lifecycle. The successful candidate will have a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. - We are seeking candidates who can effectively manage their time while maintaining a high volume of daily calls and meetings. - Demonstrate strength in objection handling and deescalating challenging conversations. - Can quickly context-switch to address diverse customer needs with ease. - Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions. - Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers. - Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn. - Are solution-oriented, with a big-picture perspective that drives long-term success. The ideal candidate will have experience in a Customer Success or Account Management role, with a proven track record of achieving results. They will also have experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. In this role, you will work closely with our Launch and Support teams to deliver a world-class customer experience. You will help customers improve ROI through strategic, personalized advice and solutions, and drive customer retention by reducing churn and enhancing satisfaction. The company offers comprehensive health coverage, remote-first work environment, unlimited PTO, and extra fun perks. A successful Customer Success Manager will be able to scale success across our customer base, expand the company's footprint by uncovering and driving growth opportunities, and refine health metrics. Requirements: - 2+ years of experience in a Customer Success or Account Management role. - Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. - A background in B2B2C, ideally within the food/hospitality and technology space. - A commitment to personal growth and continuous development. - Full fluency in English: reading, writing, and speaking.