AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! WHAT YOU WILL DO - IT Infrastructure Management: Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems. - Software and Device Management: Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations. - System Automation and Integration: Develop and maintain CI/CD pipelines; manage SSH keys, APIs, and automation of IT/IS processes; integrate systems using scripts and automation tools. - Identity and Access Management: Administer Google Workspace and Microsoft 365; manage Active Directory, SSO, API keys, and password managers; handle email migrations and user account provisioning. - Service Desk and IT Processes: Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies. - Business Continuity and Risk Management: Develop and implement business continuity plans; manage risk mitigation and backup/recovery processes. - Information Security Management (Nice to Have): Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions. - Work in a Dedicated Agile Delivery environment. MUST HAVES -Minimum 3 years of experience in IT infrastructure and endpoint management; - Hands-on experience managing servers, cloud services, networks, VPNs, and virtualization; - Proven skills in endpoint deployment and remote troubleshooting (Windows and macOS); - Experience administering Google Workspace and Microsoft 365 environments; - Experience with Active Directory, SSO, and access management tools; - Solid knowledge of help desk systems and IT service workflows (onboarding/offboarding); - Ability to manage hardware and software procurement, licensing, and asset inventory; - Strong problem-solving skills and cross-platform user support capabilities; - Proactive mindset and self-starter attitude for troubleshooting and issue resolution; - Experience working in an Agile environment; - Strong communication skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings; - Self-awareness and a continuous improvement mindset; - Upper-Intermediate English level. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process. #J-18808-Ljbffr