Supervisor, Training & Quality. page is loaded Supervisor, Training & Quality. Apply locations COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia time type Full time posted on Posted 7 Days Ago time left to apply End Date: July 31, 2025 (20 days left to apply) job requisition id R1596575 Job Title: Supervisor, Training & Quality. Job Description The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of business which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. •Required tenure: 6 months. •Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). •Must not have active disciplinary actions. •The game-changer may participate in only one process at a time. •Comply with the learning paths of the Corporate University. •Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. •If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. •The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. •Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of business which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. •Required tenure: 6 months. •Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). •Must not have active disciplinary actions. •The game-changer may participate in only one process at a time. •Comply with the learning paths of the Corporate University. •Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. •If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. •The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. •Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer. #J-18808-Ljbffr