About the Role: We're looking for a skilled Technical Support Analyst to join our dynamic team at GroupCOS. In this exciting opportunity, you'll be responsible for delivering exceptional customer service and support through various channels. Key Responsibilities: - Troubleshoot technical issues via phone, email, or other means - Develop and implement efficient processes to resolve customer complaints - Work closely with cross-functional teams to ensure seamless service delivery Qualifications: - Degree in Computer Science, Information Technology, or related field - At least 1 year of experience in Help Desk or IT Support - Strong analytical and problem-solving skills Benefits and Perks: Our company offers a competitive salary, commissions, and additional benefits such as Laika Membership and entertainment options like Netflix or Spotify after one month of employment.