Customer Support & Administrative Coordinator (Remote - Bogotá) Requirements: - Must reside in Bogotá. - Bilingual proficiency in English. - Exceptional oral and written communication skills. - Proactive and self-motivated. - Strong customer service orientation. - Ability to manage and update CRM platforms (Sunbase or similar). - Proficiency in Excel/Google Spreadsheets for reporting and tracking. - Ability to manage calendars and coordinate appointments efficiently. - Experience in handling email management, follow-up, and customer documentation. - Strong office administration skills. - Willingness to learn Solar processes. - Openness to grow into broader administrative support tasks. Responsibilities: - Create and manage customer profiles in CRM with all required documents. - Introduce new clients to the solar process and coordinate site surveys. - Manage calendars, schedule inspections/installs, and update events in real time. - Communicate with customers through calls, emails, and texts (status updates, inspections, confirmations). - Assist in preparing and sending client presentations and follow-up documents. - Track permit submissions, inspection statuses, and coordinate with the operations team.. - Generate reports and maintain spreadsheets for project tracking. - Provide ongoing administrative support and progressively take on additional coordination tasks. Salary: $1,000 USD Job Type: Full-time, Fully Remote This role is ideal for someone detail-oriented, highly organized, and with excellent communication skills who wants to grow in both customer support and administrative management within the solar industry. Tipo de puesto: Tiempo completo Idioma: - ingles (Obligatorio)