Some of your responsibilities are but are not limited to: - Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule. - Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database. - Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it. - Manage and solve service desk tickets within the service level agreement. - Update configuration bots to fix issues (First Level), test them and set them up to production again. - Communicate internally with team groups and provide key information on time. - Escalate cases when needed to the next level of support with development or providers. - Schedule: The schedule operates on a weekly rotation, with two days off. Shifts are Wednesday to Sunday or Monday to Friday, rotating weekly from 6:00 a.m. to 4:00 p.m./ 8:00 a.m. to 6:00 p.m., or 3:00 p.m. to 1:00 a.m., following the American calendar. - Contract: Indefinite term contract + Benefits. - Places: Only for Colombia. This position will be remote. - Salary: COP 2.500.000 + Night Surcharges + USD bonus for KPI compliance. Job Type: Full-time