**Job Function**: Customer Management **Job Sub Function**: Customer Service Operations **Job Category**: Business Enablement/Support **All Job Posting Locations**: Bogotá Distrito Capital, Colombia **Overall purpose of job**: The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J; functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J; customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor, and escalates issues as needed. **Essential duties and responsibilities**: **Responsible for order management activities including**: - Scheduling deliveries and appointments - Processing orders - Order tracking and support to customer inquiries for new and existing orders **Responsible for invoice management activities including**: - Invoicing customer sales orders - Facilitating invoice corrections - Reviewing customer billing plans - Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements - Solve issues related to: Orders, Claims management, Returns management, Recall management - Interact with other areas to find solutions - Contact the customer with the final solution **Special requirements**: - University/Bachelor’s Degree or Equivalent - Language: Bilingual (Spanish, Portuguese, and English) Optional **Other features of the job**: - Generally, requires mínimal - 2 years related experience Job location: Bogotá, Colombia. **Job Requirements** **Essential knowledge and Preferred skills**: - Technical skills: MS Office, SAP (desirable), Salesforce (desirable)., - Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications **Core competencies for this role**: - Develop deep insights into the needs of our patients, customers, markets and communities. Use insights to uncover important unmet needs. - Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance. - Engage in transparent and constructive conversations contributing to high-performance teams. - Act with speed, flexibility and accountability to achieve goals