Sophos Solutions is a global technology company specialized in the financial industry with presence in more than 14 countries. We have more than 15 years of experience partnering with our customers to help them successfully transform their businesses and working with world-class partners to do so. We are more than 1,500 people passionate about what we do to transform the complex into the extraordinary. At Sophos we work in a culture that drives your happiness and well-being, being a diverse, multicultural and inclusive team. For this, we have the recognition of being Great Place To Work #2 in Colombia. Come and enjoy an environment composed of recognition for extraordinary work, the stability of belonging to a global company with a track record in the market that adapts to the lifestyle of its employees and a benefits package where you receive much more than just a salary. Here, our Chief Operations Officer will be responsible for leading the delivery functionacross the client portfolio and ensuring delivery excellence, team expansion and leadership as well as bringing strategic structure, discipline and processes to the operation. **You will have the opportunity to**: 1. Diagnosing, designing, and implementing an optimal structure, standards, tools, and processes to SCALE and manage the operation sustainably. 2. Cultivating customer centricity culture and managing customer relationships with high-level sophisticated counterparties. Such relationships should enable you to think strategically and longer-term about customers, to plan accordingly. 3. Guiding the team to ensure delivery excellence and business continuity (i.e., recovery plans, capacity forecast, knowledge management, etc.). 4. Managing talent effectively to drive actions that ensure team works together successfully to deliver results while doing it an in a sustainable environment. 5. Tracking and acting upon key metrics such as: margin, NPS, attrition. In charge of planning and control of P&L; according to the SOWs and annual forecast. 6. Working with key sister areas within the Company: teamwork, breaking silos, leveraging the other areas, Sales, Finance and HR specially **Profile**: - Engineering, or business administration professional. - At least 8 years of project management and delivery experience. - Experience in IT industry preferable in software development services, staff augmentation, IT Services, cloud infrastructure; knowledge of interaction with vendors as Oracle, Infosys, AWS and others. - Having had responsibility for delivery quality, P&L; management including annual budget development and monthly income statement analysis. - Experience as team leader, and as leader of leaders. - Experience in overseeing multi-country or multi-division operations is a plus. - English proficiency **Therefore, will help you succeed**: 1. Demonstrated ability to understand, develop, manage, harvest, build trust, deliver, and deepen customer relationships. 2. Proven track record of diagnosing and implementing operative models. 3. People driven leader that fosters a learning, development and respectful environment. Ability to coach and motivate. 4. Outstanding communication skills (oral and written) to enhance interactions with different types of stakeholders (i.e. customers, peers, board of directors). Ability to synthetize, prioritize and communicate a clear vision. 5. Well-developed business acumen and technical aptitude to effectively guide/influence the priorities of various stakeholders while delivering exceptional service to customers. 6. Strong problem solving, analytical, planning, and organizational skills. 7. Passion, perseverance, tolerance to change. **We have prepared for you** - An extraordinary job deserves great recognition, that's why our contract is indefinite term, Monday through Friday schedule, remote work and flexible salary. - With your development plan you have the opportunity to chart the path you want to follow to advance your career and reach your professional goals. - Every lifestyle is different, that's why we have a benefits menu where you choose the ones that best fit your needs, agreements for you and your family, days of celebrations, compensation and more. - Motivation and innovation are highly valued in our team and we make sure they arealways recognized with our outstanding project programs. Tipo de puesto: Tiempo completo, Indefinido