Job summary The Service Delivery Manager ensures services and projects are delivered on-time, on-scope, and on-budget, meeting SLAs, protecting margin, and driving customer satisfaction. Qualifications - Bachelor's degree in Systems/Computer Science, Electronics, Telecommunications, or related fields. - 3+ years in Service Delivery / Delivery Management / Project Management within cloud/IT consulting. - Proven management of SOWs, Change Requests (CRs), SLAs, budgets, and margin. - Experience in IT network and infrastructure. Responsibilities - Plan & Organize: - Deliver & Control: - Client Engagement: - Quality & Handover: - Financial Visibility: - Continuous Improvement: - Cross-functional delivery leadership: Desired requirements - Experience scaling Managed Services and improving SLA/MTTR; ITIL process design and continual improvement. - Delivery in data/AI, cloud, containerization and serverless (EKS/ECS, Lambda), and modernization programs. - Strong commercial acumen on SOWs and Change Orders (pricing, margin recovery, risk management). - Experience managing customer relationships. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora