Coupa is a leading provider of AI-powered total spend management platform for businesses. Our community-generated AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. Our technology empowers customers with greater efficiency and visibility in their spend, enabling them to make smarter, more profitable business decisions and improve operating margins. We are at the forefront of innovation, leveraging the latest technology to drive customer success and satisfaction. As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. You will leverage your technical acumen to provide customers with expert guidance on best practices, troubleshooting technical issues, and building knowledge articles in Coupa's knowledge base. The successful candidate will possess excellent written and verbal communication skills, strong technical knowledge, and experience working directly with external customers in a support environment. - Provide expert technical guidance to customers on how to use our platform. - Troubleshoot 1st and 2nd level technical issues to ensure customer satisfaction. - Collaborate with other business units to ensure customer success. - Be responsible for customer production environments. - Build 'knowledge articles' in Coupa's knowledge base for customers' use. Coupa values collaboration and teamwork, transparency, openness, and a shared commitment to excellence.