Tech Support Engineer 2 weeks ago Be among the first 25 applicants We are seeking a top candidate to join our team as Tech Support Engineer. Compensation: COP 5M - 10M/month. Location: Hybrid (Carrera 48 #76D Sur - 34 of 302, Sabaneta, Antioquia, Colombia). Mission of Softgic: In Softgic S.A.S., we work towards digital and cognitive transformation for our clients, emphasizing quality through principles such as: - Delivering quality products and services. - Achieving client satisfaction. - Promoting professional and personal growth through training and development plans. - Complying with legal and regulatory requirements. - Continuous improvement of our quality management system. What makes you a strong candidate: - 2+ years of experience in technical support. - Proficiency in MySQL, CRM tools, Linux OS, and systems support. - Native or fluent English. Responsibilities and more: At Softgic, we value passionate, dedicated team members who love what they do. Join us to make life easier through technology. Minimum Requirements: - 2 to 4 years in technical support, systems support, or application support engineering. - Hands-on knowledge of PHP and SQL, including debugging and query interpretation. - Ability to read and understand JavaScript in support and troubleshooting contexts. - Comfort with Linux-based systems and command-line operations. - Understanding of the LAMP stack and web application fundamentals. - Familiarity with REST and SOAP APIs, browser developer tools, and log analysis. - Experience supporting CRM platforms (SugarCRM preferred). - Strong communication skills and customer focus. - Ability to manage support workload with ownership and attention to detail. Benefits: - Great Place to Work certification. - Opportunities for growth and advancement. - Paid time off. - Support for education and certifications. - Benefits with partner companies. - Referral program. - Flexible working hours. Seniority level - Executive Employment type - Full-time Job function - IT Services and IT Consulting This job is active and accepting applications. #J-18808-Ljbffr