Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with a leading tech company who is looking to recruit an Operations Control Room Shift Supervisor to join their team in Bogota, Colombia. Position: Operations Control Room Shift Supervisor Location: Bogota, Colombia Employment type: Full-time Work model: on-site Benefits: base salary DUTIES AND RESPONSIBILITIES - Foster and maintain positive relationships with both internal teams and external stakeholders. - Ensure compliance with company policies, standards, and operational procedures. - Actively participate in initiatives that contribute to the organization’s growth and improvement. - Collaborate effectively across departments to support daily operations. - Provide guidance and assistance to clients or users when needed. - Support team efforts to deliver a welcoming and engaging environment for clients or users. - Supervise team members to ensure adequate staffing levels and efficient workflow during shifts. - Oversee task assignments, scheduling, and break management. - Conduct regular performance evaluations and provide constructive feedback. - Ensure all team members adhere to organizational policies and uphold quality standards. - Promote a professional, respectful, and transparent workplace culture through open communication and regular feedback. REQUIREMENTS: - Proficient in English (C1), with strong verbal and written communication skills. - Minimum of 1 year in a similar industry or role (e.g., live operations, customer service, or digital entertainment). - Familiarity with industry-related procedures and operational practices. - Comfortable using computers and familiar with standard office software (e.g., Microsoft Office). - Previous experience in a supervisory or team management role is a plus. BENEFITS: - Competitive salary - Private health insurance from day one - International work environment - Opportunities for career development