Families rely on us to navigate the complex world of ABA therapy, and we need a highly organized, detail-oriented professional to ensure they never feel lost. As our After-Hours Client Support Specialist , you’ll be the key contact for families outside regular business hours—answering their questions, providing updates, and keeping their cases moving forward. The Role This is more than just answering calls; it’s about making a real difference in people’s lives. If you’re a proactive problem solver who thrives in a fast-paced, remote work environment, this role is for you. What You’ll Be Doing Keeping Families Informed – Call families to provide updates on their cases, request missing documents, and follow up on stalled cases to ensure progress. Handling After-Hours Calls & Admin Tasks – Answer inquiries professionally, process paperwork, and assist with authorizations for insurance and therapy services. Staying Organized & Managing Cases – Keep detailed records of family interactions and work closely with internal teams to resolve pending issues. Ideal Profile What We’re Looking For Clear, Professional English Skills – Strong written and verbal communication skills are required. Bilingual candidates are a plus. Administrative Excellence – Strong attention to detail, accuracy, and ability to manage multiple tasks efficiently. Healthcare or Insurance Experience – Background in ABA therapy, healthcare, or insurance is preferred but not required. Availability for After-Hours Work – This is a remote position, but you’ll need to be available outside of regular business hours. Kindly apply here: https://wkf.ms/4kNGaWa If you’re a proactive, detail-oriented professional who wants to help families while working remotely, we want to hear from you. What's on Offer? Work from Home – No commuting. Handle everything from the comfort of your home. Make a Real Impact – Help families get the support they need faster. Join a Mission-Driven Team – Work with a team that truly cares about making therapy services accessible.