Sr. Director, Shared Service Hub, LAC Client Services COP 325.759.000 - 488.640.000 The Senior Director of Client Success, acting as a Lead for LAC Shared Services Team Tier 3 Clients, holds a critical position within the Client Services organization, being accountable for the client experience within Tier 3 Clients and LAC Processors. This is a senior leadership role, as a member of the Shared Services VP leadership team. This individual will lead a team responsible for managing the post-sale and operational relationships with Tier 3 clients and LAC Processors by driving client success outcomes. This role is accountable for service delivery of new products, onboarding new clients and processors, implementations, product adoption, operational support, and client optimization. The Senior Director is expected to provide strategic, functional, and technical leadership for all operational activities for applicable clients, including the cross-functional delivery of systems and services. They are responsible for defining and deploying client service strategies across various client types, ensuring that operational goals and success metrics are understood and achieved. A key aspect of this role is developing and enhancing success metrics for the team, aiming not just to measure but to exceed client satisfaction, using tools such as net promoter scores (NPS), survey results, OKRs, in-person meetings, outreach calls, among others, to ensure accountability and proactive engagement. The Senior Director is accountable for building a high-performing, cohesive team aligned with Visa’s global Client Success strategic transformation. This involves coaching, setting strategic direction, and applying knowledge of Visa products, systems, and procedures. They are responsible for embodying Visa’s leadership principles while guiding direct reports, cross-functional staff, and senior management to proactively drive Client Success and effectively resolve high-priority issues with significant financial implications. This role offers an exciting opportunity to shape Visa’s Client Success transformation by leading and developing a high-performing team of Client Success Managers to maximize client benefits and value from Visa’s products and services through proactive optimization. Basic Qualifications 12 or more years of work experience with a Bachelor’s Degree or at least 10 years with an Advanced degree (e.g., Masters/MBA/JD/MD), or a minimum of 5 years with a PhD. Preferred Qualifications Expertise in payment systems, including authorization, clearing, client connectivity, and settlement services. Ability to strategically solve complex global cross-functional issues with critical thinking and sound judgment. Proven ability to build and maintain strong business relationships with stakeholders at all levels. Experience leading cross-functional teams through complex business challenges. Knowledge of AI concepts and applications relevant to creating value for Visa and clients. Experience managing teams of technical and professional services professionals. Proficiency in building client relationships, customer-centric strategies, success planning, client engagement, proactiveness, and critical thinking. Visa is an EEO Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories in line with EEOC guidelines and applicable laws. #J-18808-Ljbffr