Overview of Responsibilities The Post-Sales Relationship Manager will be responsible for managing all aspects of the post-sales relationship with customers, ensuring they realize business value through the onboarding and adoption of Radware cloud services. Key responsibilities include: - Delivering introductory meetings with customers and internal stakeholders - Ensuring customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources - Reviews with scorecards linked to the customer's business objectives - Coordinating internal resources to ensure customers' business needs are met A successful candidate should have: - Fluent written and verbal communication in English - Experience as a CSM or a project manager - Networking and security background - a plus - Experience in upsell/cross-sell activities - Experience working with customers directly - Excellent presentation & communication skills - Able to build relationships and trust quickly - Able to understand technology - Strong communication written and verbal skills - Ability to work under high pressure according to processes and procedures - Managed resources in a matrix organization in remote locations - Preparedness – able to ensure that all areas are considered before engaging with customers - Demonstrate empathy – look through the eyes of others - Self-aware, quick learner, detail-oriented - Flexible schedule This role requires someone who is self-aware, detail-oriented, and able to build strong relationships with customers.