Supports executive capacity and acts as an internal advocate for the segment (as the COO/extension for the segment leadership). Defines and drives a predictable Rhythm of Connection (RoC) in collaboration with cross-functional teams to ensure quality outcome delivery. Instills sales process discipline and adherence to standards and execution excellence. Coaches' sales teams or partners to execute sales motions and strategies; creates and lands new habits and business priorities among sales teams; collaborates across segments to proactively seek resolution to manage change. Advises leaders in their respective teams and collaborates with peers in efforts of developing segment strategies on segmentation/partner selection, territory planning, and quota setting. Drives the reinforcement and review of account/portfolio/partner business planning to ensure quality. Generates business insights to develop, align, and execute sales/organizational/partner strategies. Advocates the effective and rigorous usage of systems and tools; leverages existing reporting/analytical capabilities and defines requirements for new capabilities if needed. Removes sales blockers and captures feedback on sales challenges through the right channel. May engage customers, identify their needs, and create leads across all customer segments and the Microsoft store services to drive comprehensive solutions. **Responsibilities**: **Responsibilities** Business Partnership and Support - Drives sales growth through business planning. Analyzes the outlook and leverages business insights to benchmark performance and make suggestions on current and future actions based on key drivers, opportunities, and/or risks. Supports the integration, alignment, and/or execution on the defined actions within the SMB segment. - Advises TSI SMB segment lead or partners, or collaborates with peers to develop segment strategy for segmentation, planning, and target setting. Shares feedback on proposed segmentation changes based on local business knowledge. Aligns with Business and Sales Operations (BSO) on target distribution strategy and timeline for the TSI SMB Segment. Leverages segment knowledge to provide input on judgment/adjustments prior to target decisions. Participates in sales leader and manager briefings to share targets and rationale where needed. - Maintains and/or defines a predictable rhythm of Business in collaboration with peers and/or leadership. Contributes to TSI MBU activities to enforce great discipline and ensure quality outcome delivery. Provides business insights and recommendations to effect positive changes. Identifies opportunities to streamline and improve the TSI MBU cadence within the TSI SMB segment. - Advises and contributes to sales teams on sales motions/strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture). Contributes to operationalizing prioritized sales plays and industry solutions. Identifies opportunities to generate new business and accelerate the closing of existing opportunities. Problem Solving and Insights - Synthesizes findings into insights across sales projects, including implications that inform sales go-to-market objectives. Leverages insights to develop recommendations and seeks to provide thought leadership (e.g., sales trend identification, implications of competitor moves, solution area gaps) around potential future growth opportunities. - Assists with creating frameworks and methodologies to drive problem solving and insights. Works with support desks and other individuals who field problems to see what is and is not working and developing solutions. Sales Insights, Readiness, and Activation - Collaborates with business, platform, and tools experts to provide updates and report key metrics needed to assist sales and partner teams to drive the sales business forward. Addresses any tools, platform, or business escalations when needed. Provides insights into the Sales market, acts as a business conduit to broader internal and external stakeholders and adjusts plans when required to exceed business outcomes. Provides support success measurements based on data from tools and platforms. Shares best practices with peers. Coaching for Growth and Transformation - Improves awareness and clarity of Corporate programs across Segment and managers. Intakes and contributes to adopting plans to create new habits across SMB Segment. - Contributes to optimizing sales processes and capabilities within the supported segment. Assesses customer/partner needs and applies methodologies and resources to transform sales processes, and/or partner engagement processes. - Partners with Business and Sales Operations (BSO) to remove sales roadblocks, drive utilizations of investment, enhance seller/partner capability and effectiveness. Provides input to segment to anticipate and mitigate risks. Captures and integrates feedback on sales challenges or blockers. Communicates feedback to relevant teams through