About the Role: We are seeking a highly skilled Contact Center Solutions Architect to join our team. As a Salesforce Service Expert, you will be responsible for developing technical requirements and specifications for customers and the technical delivery team, as well as effectively managing aspects of projects and customer communications. Key Responsibilities: 1. Facilitate business process reviews to identify customer requirements and processes 2. Create visual diagrams illustrating customer business processes 3. Create user stories based on customer requirements 4. Configure Salesforce Service Cloud Voice and Amazon Connect solutions 5. Develop technical requirements and specifications for customers and the technical delivery team 6. Learn and drive best practice contact center design into each and every aspect of solution delivery 7. Effectively manage aspects of projects and customer communications 8. Deliver customer end-user training and documentation 9. Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows) 10. Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers 11. Acquire new technical expertise and understanding of latest Salesforce features and major launches 12. Understanding of Contact Center routing strategies in Salesforce and Amazon Connect About Our Ideal Candidate: We are looking for a detail-oriented and strong team player with great communication skills. If you have 1+ years of project experience in a hands-on position and 1+ years of experience with Salesforce in a development or configuration capacity, we encourage you to apply. Benefits: - Flexibility to work from home or in-person - Opportunity to work with cutting-edge technologies - Professional growth and development opportunities What We Offer: - A competitive salary and benefits package - The opportunity to make a positive impact on clients - A dynamic and supportive work environment