Application ManagementBogota+1 more What's this role about? * Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs * Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions * Performing requirements analysis * Documenting and communicating the results of your efforts * Working closely with clients, technicians, and managerial staff * Ensuring solutions meet business needs and requirements * Performing user acceptance testing. What skills and experience do you need? * Experience working with customers. * Experience with SQL or MS Excel for data processing or reporting. * Very good analytical thinking focused on details. * Strong written and verbal communication skills. * High knowledge of English language (> 70% Level). * Capable of identifying trends and using statistics to interpret data. * Organized, methodical and structured approach to work, attention to details * Ability to evaluate the current environment, gather needs, and propose a recommended CM solution. * Curiosity and business acumen. * Self-starter and driven. * Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, What's in it for you? *Desirable skills* * Windows or Linux administration. * MSDynamics or Peoplesoft knowledge is desirable. * Previous experience in analyst positions. * Some technical skills and understanding of the software development lifecycle * Understanding of developing languages such as VBA, C++, Python, Java * Database Administration SQL. * Design/architect skills: Ability to define and design CM standards for the technology. * Experience of working with IT customer service, support operation and project management. * Knowledge of SLA structure