Overview Please submit your CV in English. Connecting clients to markets – and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Business Segment Overview: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies. Responsibilities Position Purpose: We are seeking an experienced and skilled Software Engineer - Application Support to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment. Primary duties will include: Client Onboarding: Lead technical onboarding of new clients, ensuring environment readiness, data provisioning, and access configuration. Collaborate with cross-functional teams to tailor onboarding workflows to client-specific needs. Provide training and documentation to clients on system usage and support channels. UAT Support: Act as the primary point of contact for UAT issue triage, resolution, and coordination with development teams. Monitor UAT environments, ensuring stability, data integrity, and timely deployment of test builds. Analyze logs, trace issues, and provide root cause analysis for UAT defects. Production Support: Provide L2/L3 support for post-go-live issues, ensuring minimal disruption to client operations. Participate in incident, problem, and change management processes in line with ITIL best practices. Maintain runbooks, SOPs, and knowledge base articles for recurring issues. Agile & DevOps Collaboration: Work closely with product owners, QA, and developers in agile ceremonies (stand-ups, retrospectives, sprint planning). Contribute to continuous improvement of deployment pipelines and monitoring tools. Qualifications To land this role you will need: Strong hands-on experience with .NET Framework/Core or Java MongoDB, and SQL Server. Exposure to cloud platforms (Azure, AWS, or GCP) for hosting, monitoring, and deployment. Familiarity with CI/CD tools (e.g., Azure DevOps, Jenkins) and version control (Git). Proficiency in scripting (PowerShell, Bash) is a plus. What will make you stand out: ITIL Foundation certification. Agile certifications (Scrum Master, SAFe). Education Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field. Working environment: Hybrid (Flexible working hours) Please submit your CV in English. #LI-Hybrid #LI-DK1