Network Support Specialist Location: Sta. Ana, Cagayan. This role involves providing first-level support for network-related services and issues. As a Network Support Specialist, you will be responsible for ensuring the availability and performance of our network devices, services, and applications. The ideal candidate should have in-depth knowledge of Cisco Catalyst, DNAC, and ISE solutions, as well as experience with network device configuration, deployment, and troubleshooting. Additionally, they should possess excellent analytical and problem-solving skills, with the ability to generate and provide analysis using the aforementioned solutions. The successful candidate will also possess strong communication skills, with the ability to coordinate with internal and external partners for service requests, incident escalations, and resolutions. They should be able to prepare reports on network performance monitoring, including link utilization, response time, network device availability, and utilization. Responsibilities: - Provide proactive first-level support on network-related service requests, issues, and enhancements. - Conduct preventive maintenance as required by IT Department. - Assist in network-related activities such as pre and post-implementation testing, hardware acceptance test, user acceptance test, and preventive maintenance of network devices. - Monitor status of the network infrastructure using ISJ's monitoring systems. - Prepare reports on network performance monitoring. Qualifications: - Graduate of 4-year IT related course or degree program. - At least forty (40) hours technical training related to computer networking within the last three (3) years. - Minimum of one (1) year relevant work experience in providing first level network support for wired and/or wireless LAN. - Background in Cisco Network Device configuration, basic Fortinet and/or Check Point Firewall configuration and management, VMware ESXi and vCenter configuration and management, Network Monitoring (e.g. Zabbix), and Physical Troubleshooting of Network Devices.