Job Title: Senior Customer Success Strategist Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. We are looking for exceptional candidates with proven track records in Customer Success and an obvious passion for new technologies. Ideally, you have been a Customer Success Manager at one point in your career and naturally evolved to a leading position. You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members. Strategic planning and analysis are key responsibilities, preparing communication plans, Team Meetings, and other messages shared in broader management forums. You develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success. Cross-functional collaboration is essential to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You establish trustworthy channels of communication across the board. What we are looking for in you: - Excellent academic results at school and university - Bachelor's or equivalent degree in Business, Communication or STEM - Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries - Track record of bringing exceptional Customer Success experience results - Commitment to continuous learning and improvement - curious, flexible, scientific - Creative problem-solving and cross-team collaboration - Experience growing and developing a CSM team - Hands-on approach to using data to drive team activities and continuous improvement Benefits include a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, opportunity to travel to new locations to meet colleagues from your team and others, and Priority Pass for travel and travel upgrades for long haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. ],