**ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**: HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. **Position: Customer Success Manager (100% Remote)** **About our client**: Our client provides flexible & hybrid office spaces with an all-in-one software to manage the offices. Their industry is growing very fast at 30% YOY and it is forecasted that 30% of all office spaces will be flexible in 2030, unlocking many opportunities for you and the company. **What they are looking for**: They are hiring a Customer Success manager that will be responsible for training & onboarding new clients and answering various support questions. In addition, the person will set up their support infrastructure to shorten onboarding time and encourage self-serve. **Who YOU Are**: - You are tech savvy & have more than 5 years of support experience using the tools below - You are fully proficient with support software like Zendesk, Intercom, ect - You are fully proficient in English both written and oral (Excellent English) - You love to talk to clients and ensure that they have a good experience with us - You love to write and teach - You think fast and love to figure things out - You are a go-getter with a hustle mindset - You are located in Latin America or the Caribbean **What YOUR role will be** - You will onboard clients on their software - You will create all the support infrastructure that the company needs to scale - You will answer support requests - You will create their self-serve knowledge base - You will produce support videos **About the role** - **Salary and benefits: $2,000 USD / monthly**: - **PTO/vacations: 15 days**: - **Schedule & Lunch break period: 8 to 5 with 30 min lunch break**. **ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**: Pay: $8,195,817 per month Application Question(s):