AgileEngine is a leading software development company that creates award-winning solutions for top brands across various industries. We excel in application development, AI/ML, and have earned multiple Best Place to Work awards due to our people-first culture. Job Description We are seeking an experienced Infrastructure and Security Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure management, endpoint deployment, and remote troubleshooting. The selected candidate will be responsible for: - Managing servers, cloud services, networks, VPNs, and virtualization; - Monitoring performance, web, and DNS servers; - Deploying and maintaining SIEM systems; - Procuring and managing hardware, software, licenses, and antivirus; - Deploying and managing endpoints (Windows, macOS); - Implementing remote diagnostics, troubleshooting, and software installations; - Developing and maintaining CI/CD pipelines; - Managing SSH keys, APIs, and automation of IT/IS processes; - Integrating systems using scripts and automation tools; - Administering Google Workspace and Microsoft 365 environments; - Managing Active Directory, SSO, API keys, and password managers; - Handling email migrations and user account provisioning; - Operating centralized help desk systems; - Designing and managing custom workflows (onboarding, offboarding, access, incidents); - Providing cross-platform user support and asset inventory control; - Documenting IT and IS policies; - Developing and implementing business continuity plans; - Managing risk mitigation and backup/recovery processes; - Ensuring compliance with regulatory requirements (GDPR, SOC2, CCPA); - Conducting vulnerability assessments, audits, and incident response; - Deploying DLP and endpoint security solutions; Must-Haves The successful candidate will have: - A minimum of 3 years of experience in IT infrastructure and endpoint management; - Hands-on experience managing servers, cloud services, networks, VPNs, and virtualization; - Proven skills in endpoint deployment and remote troubleshooting (Windows and macOS); - Experience administering Google Workspace and Microsoft 365 environments; - Experience with Active Directory, SSO, and access management tools; - Solid knowledge of help desk systems and IT service workflows (onboarding/offboarding); - Ability to manage hardware and software procurement, licensing, and asset inventory; - Strong problem-solving skills and cross-platform user support capabilities; - Proactive mindset and self-starter attitude for troubleshooting and issue resolution; - Experience working in an Agile environment; - Strong communication skills with excellent interpersonal effectiveness; - Self-awareness and a continuous improvement mindset; - Upper-Intermediate English level.