Job summary We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. Responsibilities - Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - Provide accurate, satisfactory answers to patients' queries and concerns - De-escalate situations involving dissatisfied patients, offering patient assistance and support - Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) - Guide patients through navigating the practice website and or troubleshooting the member/patient app - Assist the Team Lead in guiding and managing the Members team - Provide recommendations and support for allocating team resources effectively to practices/patients as directed by the Team Lead - Assist in monitoring team goals and performance measures - Participate in evaluating the quality of services provided by the team - Ensure patient satisfaction scores meet required levels - Provide training and support during service migration for new hires, as needed - Offer call support to other team members in the absence of the Team Lead - Update process documentation, as needed - Manage if the Team Lead is not available Qualifications - At least 6 months in the company - Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations - Strong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred) - Expertise with telephony and CRM systems, ideally Salesforce - Ability to motivate and empower others - Excellent conflict resolution and facilitation skills - Strong time management and organizational skills - Adaptability and flexibility - Comfortable working in fast-paced environments - Excellent troubleshooting skill Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora