Job summary Contribute to the overall success of the Asset Servicing ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Qualifications - 2-3 year of experience in financial services / reconciliation procedures / accounting - 2-3 years Capital Markets industry experience/knowledge; ideally within Asset Servicing - Expert knowledge on Income Processing, stock borrow loan transactions, fail trades and various market entitlements compensations (trade date vs settlement date market) - Strong knowledge of related processing systems related to entitlement processing which includes various Broadridge products including ADP, Dividend Re-Write, DTC, CDS, Clearstream, BNP, Citi, HSBC, Escape, AS400, OnDemand (COLD) Nice to have. - Excellent technical skills (VBA, SQL, PowerBi, Python, R). - Leadership skills. - Knowledge in Corporate Events or Corporate Actions (Stock Splits, Dividends, M&A-Mergers; & Acquisitions, Spin-Offs, Tender Offers) Responsibilities - Drives and enhance a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Ensure operational efficiency of the Income Processing is maintained at a high level in accordance with approved policy and procedures by; organizing, prioritizing, and supervising workflows, and deploying staff accordingly, monitoring work in progress, providing direction / follow up as required; checking/authorizing various components of income transactions as assigned; monitoring outstanding payments due from depositories/issuers/financial institutions. - Assisting in the implementation of new processes/ systems as required; identifying challenges and pursuing opportunities to improve processing efficiency; solving problems of an unusual nature including identifying the root cause of the problem and what is required to prevent a recurrence. - Ensure a high level of customer service is provided to all business lines by ensuring that all transactions are completed in an accurate and timely manner; responding promptly, accurately and professionally to inquiries from internal/external customers; providing technical expertise and specialized assistance relative to Income Processing. - Effectively assist to develop the team by ensuring a high degree of productivity and providing ongoing monthly coaching feedback and ensuring appropriate training/cross training is provided as required and/or available; assist with the preparation of performance appraisals. - Assist with managing related risk and minimize losses by reviewing and sign off the team's work; ensuring effective procedural and management controls in place are followed. Ensure the team is following escalation procedures for any potential losses; challenging/reviewing existing procedures to ensure adequate controls are implemented. - Provide ongoing assistance to the department manager by reviewing and ensuring the control accounts are updated and or cleared daily to avoid outstanding items from getting aged. Train and cross-train other team members when required and providing support with each other's functions with volumes and projects and perform any ad hoc functions/sundry duties. - Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. - Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. - Builds a high-performance environment and assist with implementing a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviours, communicating vison/values/business strategy. 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