Company Overview: Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 900 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures. Founded in 2002, Iron Service Global has regional offices in over 20 countries and is headquartered in Fremont, California, USA. You can learn more about our company at: https://www.ironsystems.com/ https://www.ironserviceglobal.com/ Min. Relevant exp. 8-12 years in IT and Vendor Management (Field Service Workforce) domain experience required Job Description: As an Operations Project Manager (GMVP), you will be discharging your duties as an SME and guiding the GMVP NPT Sourcing team of BITO and BCSP through all the phases of the client acquisition (New Program Transition) of the Field Services Operations process under stringent timelines. This includes but is not limited to understanding the client requirements through the SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the LATAM region, representing ISG delivery in managing LATAM customers in local language and coordinating with ISG stakeholders in English. Drive predictive profit delivery and provide innovative data-driven project planning and spend management and vendor management strategies defined by GMVC. Responsible for developing partnering relationships with vendors and gaining a strong understanding of their business aligned with IRON service offerings. This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories and provide cross-functional support. Job Responsibilities: Demonstrate in-depth knowledge of the strategy, goals, and priorities of our stakeholders and partners, with clear roadmaps, goals, and priorities. Act as a bridge to align various engineering and data center teams towards a common vision/goals. Identify opportunities. Leverage comprehensive understanding and intersections of programs/work-streams. Empower PM-level awareness and action on opportunities for scale and operational excellence. Support general operations, data management, customer service, data analysis, issue identification, and resolution. Maintain open lines of communication between corporate executives and the operations floor to ensure the quality of business processes being integrated. Develop and implement policies, procedures and materials to assure compliance with governmental regulations and to maximize efficiency and customer service. Facilitate stakeholder and team-level understanding of strategy, vision, and goals. Foster employee development by providing timely feedback, identifying and targeting growth opportunities based on individual interests/strengths as well as providing each team member with a customized support plan to maximize their success. Preferred Skillsets: Project Management Plan and coordinate all aspects of specific projects, Network, server, or software upgrades, PC deployment and Datacenter Infrastructure management. Communicate project plans, goals, and direction for the projects. Coordinate work performed by IT staff and internal customers/partners by defining project requirements and performing feasibility and needs/impact assessments. Proficient in data normalization, data interpretation & analysis, along with Excel template formulation skills. Formulating technical documentations, process workflows, SOPs, and training docs. Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports. Best practices - work instructions, processes, tools ensuring timely deliveries with proactive approach towards resolution. Responsible for the daily profit achievement of the worker cost negotiations for each transaction. Identifying cost-saving opportunities on a continuous basis. Ensures a single point of accountability for the success of the Vendor Management Team. Observe and propose changes to the existing processes to the management for improvement in service delivery. Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently as per company policy. Good to have hands-on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc. Should be portal savvy. It's good to have prior knowledge of background verification requirements and drug test as per local country law. Preferred Skillsets: Technical Rack, Stack, Cable, Label, indoor/outdoor infrastructure, various audits, data center operations & management. Networking, storage, IoT-type hardware design process, software upgrades, PC deployment, and asset life cycle management. Negotiation, facilitation, and delegation expertise; Asset Management expertise. Field issue escalations, diagnosing, analysis by reproducing the issue, root cause analysis, resolution via CAPA support. Project governance KPI management expertise. Enterprise/data center infrastructure project planning, release management, and help desk expertise. Preferred Skillsets: Non-Technical Ability to identify key issues and consistently apply a high standard of integrity, professionalism, expertise, and business ethics. Should have the ability to handle pressure and meet deadlines. Ability to work independently and as part of a team. Ability to influence cross-functional teams and peers in the business. Excellent interpersonal, communication, and public speaking skills. Support business partners by providing timely updates that is attuned to commercial imperatives of the business; maintain a solution-based approach with options for the business. Work Experience: 8-12 years of Enterprise IT Infrastructure, Data Center Infrastructure, Telecom Industry experience or equivalent. 5+ years' experience managing technical and operations teams. Qualifications: Bachelor's or Associate degree in information technology or equivalent. PMP, Prince2, ITIL, Certification or equivalent. CCNA, CCNP, DCIM, & CCIE Certification. Language Requirement with Proficiency level: Spanish (Fluent). English (B2 or higher level). Portuguese (A2 or higher level). Mandatory Skills: Demonstrate in-depth knowledge of strategy, goals, and priorities. Plan and coordinate all aspects of specific projects, Network, server, or software upgrades, PC deployment and Datacenter Infrastructure management. #J-18808-Ljbffr