**Key Accountabilities/Duties & Responsibilities**: - Develop and implement comprehensive L&D; strategies aligned with the company’s goals and objectives. - Design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, F&B;, and leadership development. - Identify training needs through performance assessments, feedback mechanisms, and industry trends analysis. - Collaborate with department heads and HR teams to identify skill gaps and develop targeted training solutions. - Oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives. - Monitor and assess the effectiveness of training programs through performance metrics and participant feedback. - Manage the L&D; budget, resources, and external training vendors to optimize learning outcomes. - Stay updated on industry best practices, emerging trends, and innovations in L&D; to continually improve training programs. - Foster a culture of continuous learning and development among employees, promoting career growth and talent retention. Objectives of the Position. - Enhance employee performance and productivity through targeted training and development initiatives. - Support organizational growth and competitiveness by equipping employees with relevant skills and knowledge. - Improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff. - Cultivate a learning culture that encourages innovation, adaptability, and personal development among employees. **Essential qualifications for the role are**: - Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related field.