Job Description: We are seeking a skilled Technical Support Engineer to join our Operational Excellence Team. As a key member of our support processes team, you will play a crucial role in ensuring seamless experiences for our partners using our products and services. "> Your Key Responsibilities: "> "> - Troubleshoot technical issues and find resolutions for partner requests "> - Review partner queries and find creative solutions that streamline their requirements "> - Leverage your knowledge to help partners overcome technical struggles while expanding to our platform "> - Contribute to building innovative products by advocating for partners' feedback and sharing it with the Product team to improve processes and product offerings "> - Meet important SLAs like response time and lead time for issue resolutions "> "> What We Expect from You: "> "> - 3+ years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams "> - Strong communication skills in writing (English) "> - Advanced English skills "> - Knowledge of JavaScript, HTML, CSS, or other programming languages "> - A high sense of responsibility and accountability "> - Ability to provide timely responses and follow up systematically "> - A natural problem solver with a positive attitude and love for helping others succeed "> - Good debugging/troubleshooting skills "> - Williness to work in a hybrid position "> "> We Offer: "> "> - A chance to work in an international, diverse, and inclusive environment "> - Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform "> - A space to share your skills through training sessions and workshops if you wish "> - Additional fun with the occasional team activities "> - No dress code ">