Job summary Join a dynamic Customer Support team in Colombia and collaborate closely with our Customer Support team in Europe (Czech Republic), ensuring seamless global cooperation. Plus, you'll play a key role in supporting the USA market, helping us deliver top-notch service to our American customers. Responsibilities - Solve products issues and requests raised by customers and partners. - Deploy, manage, and analyze Safetica's solution to enhance product adoption, customer satisfaction, and meet customer needs. - Provide training and share technical knowledge with customers and partners. - Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs. - Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey. Qualifications - Proven experience in Technical Support agenda or similar role. - English language proficiency at the C1/C2 level and fluent at Brazilian Portuguese. - Customer-oriented strong communication and presentation skills. - A proactive, self-motivated personality with a knack for bringing fresh ideas and improvements. Benefits - Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days. - Make your birthday extra special – take the day off to celebrate, relax, and enjoy it however you like. It's your day, and we believe you deserve to spend it your way - Flexible work setup and hybrid mode works for us. You'll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. - Honest work environment - we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed. - Level up your language skills – we offer English classes to help you grow professionally and communicate confidently. - A transparent work environment built on open communication, fostering collaboration across teams as they work together towards shared goals. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora