**Job Description** We are looking for a Process Improvement Lead to join our team. As a key member of our operations team, you will be responsible for driving process improvements, enhancing efficiency, and contributing to the growth of our organization. About the Role The Process Improvement Lead will be responsible for developing and implementing process improvements to streamline operations and enhance efficiency. You will analyze existing processes, identify bottlenecks, and implement solutions to optimize workflow. Main Responsibilities - Analyze existing processes and identify bottlenecks - Implement solutions to optimize workflow - Collaborate with cross-functional teams to drive process standardization - Establish and maintain quality control standards - Implement quality assurance measures and conduct regular audits Requirements To succeed in this role, you will need 5+ years of experience in BPO Operations, with at least 3+ years at managerial level. You should have deep knowledge and understanding of BPO/Contact Centre operations, competition & market trends in BPO industry. Additionally, you will need excellent people management skills, ability to motivate and inspire teams, and a collaborative work style.