Join to apply for the Team Leader - BPO Sector role at Peak Support 3 days ago Be among the first 25 applicants Join to apply for the Team Leader - BPO Sector role at Peak Support Our mission is to empower our team to innovate and deliver beyond expectations. We are looking for a Team Leader who embodies Company's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. We Offer Competitive compensation and excellent benefits. Comprehensive training and development programs. A fun, inclusive workplace culture. Opportunities for personal and professional growth. Ready to take the next step in your career? We’re Looking For Individuals Who Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching skills to empower and develop team members effectively. Can maintain composure and delivering results under high-pressure situations. Have a proven track record of achieving targets and enhancing agent performance. Show commitment to providing outstanding service and prioritizing customer satisfaction. Possess keen analytical skills with meticulous attention to detail. Exhibit strong decision-making and problem-solving abilities. Are familiar with call center tools and processes, demonstrating a sound understanding. Preferred, But Not Required 2 years' experience as a Team Leader in the BPO industry. Strong background supporting a retail or e-commerce customer service account. Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Business Development and Sales - Industries Advertising Services Referrals increase your chances of interviewing at Peak Support by 2x Get notified about new Manager Corporate Strategy jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 days ago Corporate Strategy & Commercial Projects Manager Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Gestión Y Dirección