If you have experience in Customer Service, make the change and start your career as a Legal Assistant! Job Description: As a Legal Assistant, you'll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the U.S. in the following regions: North Florida, South Florida, Georgia. Functions: Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70% for SMS leads). Contact customers to respond to inquiries and process online hires. Performs other duties as needed guided by the management team. Knowledge, Skills, and Abilities: Knowledge of company services, policies, and procedures. Skill in completing multiple tasks at once. Skill in identifying and resolving customer problems. Skill in oral and written communication, including English and Spanish communications. Skill in operating office and technological equipment and software. Ability to communicate professionally with coworkers and customers. Ability to follow oral and written instructions. Ability to organize daily activities of self and others and work as a team player. Position Type and Expected Hours of Work: This is a full-time position (45 hours/week) with 2 days off per week. Training schedule: Monday to Friday, 8 am to 6 pm for 2 weeks. Operating hours: Rotating shifts from 8 am - 6 pm, 9 am - 7 pm, and 10 am - 8 pm. On Site: Cra. 51B 80-58, Piso 21, Edificio Smart Office Center, Barranquilla. Requirements: Legal assistant or Customer service representative with minimum 6 months of experience. Good multitask skills. Preferably with sales knowledge. ¡Join the Solvo Wolfpack! #J-18808-Ljbffr